Safety recall for RockHox ZEB forks
Service Information Bulletin
SITUATION: SRAM has identified a specific series of RockShox ZEB Ultimate, ZEB Ultimate Flight Attendant, ZEB Select+ and ZEB Select forks with an out-of-specification stanchion that can cause air pressure loss during use.
SRAM has placed a hold on sales and shipments of these forks and their related spare parts. SRAM recommends that cyclists whose ZEB fork falls within the affected serial number range – the serial number is located on the back of the fork steerer tube – no longer use the product until the evaluation is complete.
AFFECTED PRODUCTS: All RockShox ZEB Ultimate, ZEB Ultimate Flight Attendant, ZEB Select+ and ZEB Select forks with serial numbers between 07T6XXXXXXXX and 42T6XXXXXXXX are subject to this sales and shipment hold. Specific spare parts – CSU and sealhead assemblies – with a production date between WK07 2026 and WK42 2026 are also affected.
No other products are affected by this measure.
ISSUE IDENTIFIED: During use, an impact causing a sudden extension of the fork can cause the air assembly retaining ring to detach, resulting in a sudden loss of air pressure in the fork.
CUSTOMER ACTION REQUIRED: SRAM asks retailers to suspend the sale, shipment and assembly of bicycles with the affected products. This applies to complete forks, complete bicycles and fork assemblies.
All affected forks, assemblies and bicycles currently in your warehouse must be quarantined. SRAM will communicate further instructions as soon as possible.
At this time, no service work should be performed on these forks. SRAM asks that any failures encountered in the field be reported to SRAM Technical Support as soon as possible.
To ensure that cyclists receive correct and consistent information, please communicate only the statement provided below and await further instructions from SRAM.
SRAM recommends that cyclists whose ZEB fork falls within the affected serial number range – the serial number is located on the back of the fork steerer tube – no longer use the product until the evaluation is complete.
Further instructions for cyclists will be provided as soon as available.
